Info about ordering

Ordering and payments

At this moment we offer two different paying methods: PayPal and Bank transfer. To make the process faster, we recommend using PayPal if possible.

Because we’re a small company and we have limited resources, there might be delays in processing your order. If you pay in bank transfer, verifying your payment may take several workdays. Please be in touch with us (hello@bemycozy.com) if it’s extra important to receive your package very soon.

Please be careful and check your personal details before finishing your order. We need both the recipient’s phone number and email address to deliver the order safely and quickly. If the carrier won’t be able to deliver your order because of a wrong address or phone number, we will charge the shipping costs again for sending the package for the second time.

 

Shipping

Shipping in Finland is always free.
The shipping prices vary depending on the country and continent. The prices are based on the prices of our shipping partner DHL.

Orders in Finland and EU will be sent through post office. Orders outside Europe and EU will be sent through DHL.

Because we’re a small company and we have limited resources, there might be delays in processing your order. If you need your order extra fast (for example if you’re ordering a present for someone) please let us know (hello@bemycozy.com) so we can do our best to deliver your package faster.

 

Returning your order

If the products you receive are damaged during delivery, please contact us at hello@bemycozy.com and include a picture of the damaged product in the email.

If you want to return the products you’ve ordered for some other reason, you need to send us an email (hello@bemycozy.com) about it within 28 days after receiving the package. We won’t be responsible for the shipping costs for a returned package. Please make sure to pack the products carefully so they won’t get harmed during delivery. We only accept packages returned by DHL or your local post office (only in EU). Save the receipt so you’re able to prove the package has been sent back to us unharmed and on time.

If you’ve paid your order in bank transfer, please also include your bank details in the email.

Returning policy won’t apply to downloadable products.

 

Order not picked from a pickup point

If the carrier can’t reach you or the package won’t be picked from the pickup point on time, the package will be sent back to us or it will be destroyed – depending on the shipping policy of the carrier and the country. We will charge the new delivery again. Returning policy won’t cover an order that the recipient haven’t picked from the pickup point. In those cases the shipping costs won’t be refunded.